(502) 290-9014
Buena Vida's Case Management service is your dedicated gateway to navigating the complex world of healthcare, Medicaid benefits, and community resources. Our bilingual case managers work one-on-one with you and your family to assess medical needs, develop a personalized care plan, and coordinate services — from in-home support to adult day programs and meal delivery. We specialize in Traditional services and PDS under the HCB waiver program.
Whether you are applying for Medicaid for the first time, seeking to understand the available benefits, or in need of assistance coordinating care among multiple providers, our case managers serve as your advocates. We handle the necessary paperwork, make the required calls, and facilitate connections so your family can focus on what matters most.
Your Dedicated Advocate for Navigating the Care System
Our case managers go beyond coordinating services — they become a trusted partner for your family, helping you access all available benefits and resources.
Bilingual case managers who understand your community and culture
Assistance with Medicaid and HCB waiver applications and benefit navigation
Culturally Sensitive
Serving Kentucky's vibrant Hispanic and multicultural communities with respect and understanding.
From Assessment to Action — We Coordinate Everything
Our case managers connect you with the right services, handle enrollment paperwork, and follow up to make sure everything is working for your family.
- Comprehensive needs assessment in your home
- Connection to community resources, support groups, and referrals
350+
Care Plans Created
18+
Years of Combined Professional Experience
How Case Management Gets Started
From your first call to a fully coordinated care plan, our process is designed to be simple yet comprehensive.
Comprehensive Assessment
A bilingual case manager visits your home at no cost to evaluate your loved one's medical, social, and daily living needs. The assessment takes one to two hours and covers everything from health conditions to housing to available benefits.
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Care Plan
Based on your assessment, we develop a customized care plan tailored to your needs, working closely with your healthcare providers, family members, and community resources. Your assigned case manager then coordinates and activates essential services—such as adult day care, in-home care, and meal delivery—and maintains regular contact with you to monitor progress and adjust support as needed, all to safeguard and promote your overall well-being.
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Frequently Asked Questions
Case management is a professional service that coordinates your care across multiple providers and systems. Your case manager assesses your needs, helps you access benefits, creates a personalized care plan, and connects you with services such as adult day care, home care, transportation, and meals – all while serving as your advocate and point of contact.
Yes. Our agency offers Participant-Directed Services (PDS) and blended services to individuals in the Home- and Community-Based Waiver. Our case managers are fully trained and licensed to ensure program compliance.
Yes. One of the most important things our case managers do is help families navigate the Medicaid application process. We assist with all documentation, explain eligibility requirements, and follow up with the state on your behalf. We also help with navigating other community resources.
Yes. All of our case managers speak both English and Spanish fluently. We understand that navigating the healthcare system is easier when you can communicate in your preferred language, and we are proud to serve Louisville's Hispanic and multicultural community.
The in-home assessment typically takes one to two hours. During this visit, your case manager will review medical history, daily living needs, current support systems, and available benefits. There is no cost for the assessment, and it is the first step toward building a care plan tailored to your family.